Customer Support

All official technical support for Clarke Logic extensions is provided directly through the official WooCommerce Support Portal.

This ensures your active subscription is verified, your tickets remain private, and our engineering team can access your System Status Report securely.

How to Open a Ticket:

1. Visit woocommerce.com/my-account/create-a-ticket/.

2. Log in with the account you used to purchase the extension.

3. Select Split Shipments for WooCommerce from your registered extensions dropdown.

4. Describe the behavior you are seeing and attach your WooCommerce > Status report.

Before Submitting a Ticket:

• Check Documentation: Most setup questions regarding pallet shipping classes, prorated fee calculations, or backorder rules are answered in our Documentation.

• System Status: Please ensure your site meets the minimum system requirements: PHP 8.2+, WooCommerce 8.2+, and WordPress 6.4+.